Terms of service
Last updated 26 September 2026
These terms govern your use of Comment Intelligence, operated by BrandThink at https://orm.thebrandthink.com. By creating an account you agree to them.
The service
Comment Intelligence fetches comments through official platform APIs, or from files you upload, and produces automated sentiment and theme analysis.
Your responsibilities
- Connect only accounts you own or are authorised to manage.
- Upload only data you have the right to process, and handle any personal data in it lawfully.
- Follow the terms of each platform whose data you use, including Meta's Platform Terms, the YouTube Terms of Service, and the X, Reddit and LinkedIn developer terms.
- Do not try to reach another account's data, overload the service, or use it to harass or profile individuals.
- Keep your password to yourself. You are responsible for what happens under your account.
Automated analysis
Results are produced by AI models and can be wrong, particularly with sarcasm, slang and mixed languages. Treat them as a guide and check them before acting on them.
Your data
You keep all rights in your content. You allow us to process it only to provide the service to you, as described in the privacy policy.
Availability and changes
The service is provided as it is, without guarantees of availability. Platforms can change or withdraw API access at any time, which can limit what the service can read. We may change these terms; the date above shows the latest version.
Ending your use
You can stop using the service and ask for your account to be deleted at any time. We may suspend accounts that break these terms.
Liability
To the extent the law allows, BrandThink is not liable for indirect or consequential losses, or for decisions made on the basis of automated analysis.
Law
These terms are governed by the laws of India.